Service & FAQs

How to start

A. Download our Rx. Form and fill it with detailed instructions;

B. Prepare the impression/stone models´╝îalso you can send 3D files to our email address: [email protected];

C. Inform us the tracking number, so we can pick up your package as soon as it arrives. You can choose from UPS, FedEx, DHL, TNT as you wish.

Turnaround Time

In 2-4 working days since the day we received the package, we will send the tracking number to you once send back.

Payment

Please note that we have chosen PayPal as our primary form of payment.

Also you can choose bank transfer to our HSBC account in Hong Kong. Or others you wish.

Confidentiality

We maintains a strict confidentiality policy with all of our customers. At no time will we ever divulge your name or information to any third party for any reason.

In 1 - 4 days most of your cases will be finished and send back by Fedex & DHL.

FAQs - About Topway

1. How many technicians in your dental lab?

- We have more than 200 technicians, including 50 master technicians.

2. What are your company main products?

- We are specialized in all kinds of denture works. For example: Crown & bridge, Removable Restoration, Implant, Precision attachment.

3. Do you have certificate?

- We have FDA certificate: #3006973441. ISO9001: 2008 certificate: #29103 ISO9001: 2003 certificate: #29104

4. How long time your warranty?

- We provide 5 years warranty.

5. Are you using safety material?

- Yes, all of our material are passed FDA, ISO13485, ISO9001, CE certificate.

6. Can i send you Impression or module?

- Yes, you can send us Silicon impression with bite (When necessary)

7. Payment terms?

- T/T, Western Union, Paypal are accepted

8. What is the minimum order quantity?

Please contact us for your individual solution. No Minimum order required.

9. How about Turnaround time?

a. 2- 3 days for PFM, Denture, CCP Framework, Zirconia

b. 5- 7 days for complicated